Returns & Exchanges
Return & Refund Policy
Thank you for shopping at onetwoyear. Our online store offers unique fashion products created by independent designers and made with quality materials and reliable production standards.
Before packaging and shipment, each product is carefully inspected by our Quality Assurance team to help ensure customer satisfaction.
Return Policy Overview
Although we do our best to ensure that our products meet your expectations, we understand that there may be situations in which you wish to return an item.
Please review the following return policy carefully, including the circumstances in which a return may not be accepted.
Eligibility for Returns and Refunds
If you are not satisfied with the item you received, you may request a return within 30 days of receiving it.
Non-Returnable Items
We do not accept returns for items that:
- Have been worn or washed;
- Have been damaged or altered;
- Have had their original hang tags removed;
- Are no longer in a condition suitable for resale.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer service team and provide clear photos showing the issue.
Please do not return the item before receiving return instructions from our customer service team.
Return Process
- Receive your item: You receive your order but are not satisfied with the purchase.
- Contact customer service: Contact us by email to request a return.
- Confirm return eligibility: Make sure the item is unused, in its original packaging, and remains suitable for resale.
- Receive the return address: After reviewing and approving your return request, our customer service team will provide the correct return address by email.
- Ship the item: Send the product to the return address provided. After shipping the return, email us a screenshot or proof of the return shipment details.
- Refund confirmation: Once we receive and inspect the returned item, we will confirm and process your refund.
Return Shipping Costs
Customer Responsibility
If you return an item because of personal preference, incorrect sizing selection, or another reason unrelated to a damaged, defective, or incorrect item, you will be responsible for the return shipping costs.
The cost of return shipping depends on the courier service you select.
Our Responsibility
If the return is required because you received a damaged, defective, or incorrect item, we will cover the applicable return shipping costs.
Refund Processing Time
Once your refund has been approved, it will usually be processed within 3 days.
Please note that your bank or payment provider may require additional time to reflect the refunded amount in your account.
Important Notice
Do Not Return Items to the Original Shipping Address
Please do not send returned items to the original shipping address unless our customer service team specifically instructs you to do so.
After confirming your return eligibility, our customer service team will provide the correct return address.
Return Shipping and Restocking Fees
We do not charge a restocking fee.
However, unless the return is caused by an error on our part, the customer is responsible for the return shipping costs.
Contact Information
Email: service@onetwoyear.com