1. do I need to have an account to order?

No, you can also place an order as a guest. But there are some advantages if you have an account with us:

Fast checkout process
Easy overview of your order status and history
You will receive updates on our new releases and special offers
2. what payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. How secure is my online order?

When you purchase online with your credit card, all of your information is entered on an SSL-secured website. Your information is then SSL encrypted and sent directly to our credit card provider's network where your card and the transaction are authorized and approved. Your credit card information is not stored on our servers.

4. are there any exchange rates?

All of our transactions are based on US dollars. If your credit card is denominated in another currency, the total amount of your order will be calculated using the exchange rate of the day your card issuer processes the transaction.

5. how do i set my shipping address?

Since our website and service are in English, all information you enter must be entered in English, including punctuation. If certain letters of your address contain non-English letters, we recommend that you use similar English letters instead. For example, you can change the letter "?" to "c".

6. Can I change my shipping address after placing an order?

Please note that your shipping address cannot be changed after the order has been processed or shipped. We ask that you change your shipping address to your home address instead of your work address, as we do not know how long the destination customs office will hold the package.

7. How long does the shipping take and how can I track my package?

The delivery time depends on the shipping method you choose. Once the order is shipped, we will email you the tracking number and tracking website. We are not responsible for any delays caused by customs authorities in your country.

8. What should I do if there are items missing from my order?

If anything is still missing, please contact us immediately at service@onetwoyear.com.

If you still have questions, please contact us directly at the email address service@onetwoyear.com.